Our Consumer Duty Hub offers insight and analysis from the Hogan Lovells team as well as practical guides to help you with your implementation
Operational impacts of the Consumer Duty
FCA proposals for a new Consumer Duty
Consumer Duty series – a roundup on the key issues for firms
Mind the Gap: Is the FCA's new Consumer Duty in CP21/13 worth the cost?
Hogan Lovells Consumer Duty Virtual Roundtable – key points from breakout sessions
FCA final Consumer Duty rules and guidance published time for firms to put the pedal to the metal
Litigation Risk and the FCA’s Consumer Duty proposals in CP 2113 what does my firm need to think about
The FCA’s Consumer Duty proposals in CP 2113 what do insurers & insurance intermediaries need to think about
The Consumer Principle and 21/36: the latest instalment
Customer Journey
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T&Cs
Closed Books
Supply Chains and Contracts
Vulnerable Customers
Customer Support
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MI and Data
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Price and Value
Emily Reid
Partner
London
James Black